How we deal with a problem

If you have a problem, however small, tell us AT THE TIME. We’ll do our level best to rectify anything, quickly and efficiently.

If you feel want to speak to someone once you’ve left, then telephone us on 01503 220312. However, please be aware that it’s very difficult to investigate / resolve something at a later time or date, so talk to us while you are here.

If you feel you want to put something in writing please email us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it or write to us at Jubilee Inn, Jubilee Hill, Pelynt, Looe, Cornwall PL13 2JZ Again, please be aware that it’s very difficult to investigate / resolve something at a later time or date, so talk to us while you are here.

A holding reply will be issued by email on receipt of a written complaint, pending investigation, and a further telephone call or email will be sent within seven days.

THIS IS HOW WE DEAL WITH ANY ISSUES. HELP US TO HELP YOU AND TALK TO US WHILE YOU ARE HERE. ALL GENUINE PROBLEMS ARE RESOLVED WITHOUT ISSUE